OpenCorporates exists to make information about companies and the corporate world more accessible, more discoverable, and more usable, and thus give citizens, community groups, journalists, other companies, and society as a whole the ability to understand, monitor and regulate them.
OpenCorporates is the largest open database of companies and company data in the world, with in excess of 170 million companies from over 130 jurisdictions. Our primary goal is to make information on companies more usable and more widely available for public benefit, particularly to tackle the use of companies for criminal or anti-social purposes, for example corruption, money laundering and organised crime.
By charging commercial users for proprietary access to the structured data, we can make our data available for free to journalists, NGOs and academics via our website and API. You can read more about the impact we have, and the data side of things, on our blog.
Customer Success Manager
Please note this is not an account management or sales role.
We are looking for an experienced individual to maximise client data usage for bulk data and API clients. You will shape and deliver an efficient, dynamic and scalable self-service solution that guides and supports our clients through their data journey with OpenCorporates. This will be a key position for us and will report into the Head of Customer Success and Data.
Your main driver will be client data usage. To be successful in this role, you’ll need to be comfortable being hands on with the data management life cycle and guiding our clients through their data journey, while maintaining the ability to deliver strategically. You'll need to be familiar with Python, SQL and API calls, understanding the full data life cycle from source acquisition through to user ingestion. And above all, you need to understand the real world applications of data and to be able to communicate this for technical and non-technical audiences.
In this role, you’ll be proactive in communications with clients and you’ll be passionate about making sure that OpenCorporates’ success and our clients’ success are intertwined. You’ll have the opportunity to impact data usage across the full client base (ranging from banks, NGOs, journalists, law enforcement, corporate investigators, due diligence professionals, and businesses themselves), ensuring that they get maximum value from our data and championing their voice within OpenCorporates.