Customer Success Manager

Job description

About OpenCorporates

OpenCorporates exists to make information about companies and the corporate world more accessible, more discoverable, and more usable, and thus give citizens, community groups, journalists, other companies, and society as a whole the ability to understand, monitor and regulate them. 

Our mission

OpenCorporates is the largest open database of companies and company data in the world, with in excess of 170 million companies from over 130 jurisdictions. Our primary goal is to make information on companies more usable and more widely available for public benefit, particularly to tackle the use of companies for criminal or anti-social purposes, for example corruption, money laundering and organised crime.


By charging commercial users for proprietary access to the structured data, we can make our data available for free to journalists, NGOs and academics via our website and API. You can read more about the impact we have, and the data side of things, on our blog.

Customer Success Manager

Please note this is not an account management or sales role.

We are looking for an experienced individual to maximise client data usage for bulk data and API clients. You will shape and deliver an efficient, dynamic and scalable self-service solution that guides and supports our clients through their data journey with OpenCorporates. This will be a key position for us and will report into the Head of Customer Success and Data.

Your main driver will be client data usage. To be successful in this role, you’ll need to be comfortable being hands on with the data management life cycle and guiding our clients through their data journey, while maintaining the ability to deliver strategically. You'll need to be familiar with Python, SQL and API calls, understanding the full data life cycle from source acquisition through to user ingestion. And above all, you need to understand the real world applications of data and to be able to communicate this for technical and non-technical audiences.


In this role, you’ll be proactive in communications with clients and you’ll be passionate about making sure that OpenCorporates’ success and our clients’ success are intertwined. You’ll have the opportunity to impact data usage across the full client base (ranging from banks, NGOs, journalists, law enforcement, corporate investigators, due diligence professionals, and businesses themselves), ensuring that they get maximum value from our data and championing their voice within OpenCorporates.

Key Responsibilities

  • Improve and own the data onboarding process for our clients by creating seamless implementation plans 
  • Able to define and develop a scalable client success strategy for our data product that is supported seamlessly by ‘best in class’ client success guides and documentation
  • Nurturing relationships with key strategic clients and accounts (making sure they are utilising our data effectively and overcoming technical/data queries effectively)
  • Listen and understand our clients’ needs so that you can engage and learn together with our clients (driving an increase in adoption, improving utilisation and taking responsibility for minimising churn)
  • Gather continual feedback on data usage and feed client needs into product development and business strategy
  • Providing valuable and actionable insight to the wider company (client concerns, areas for improvements, data/tech deficits etc) and acting as the ‘voice of the client’ when partnering internally



  • A proven track record in a Data Management or Specialist role focused on client data usage and client success in a data heavy, tech environment (e.g data product, cloud/SaaS solutions)
  • Excellent understanding of data structures and the data management lifecycle
  • Good understanding of technology and familiarity with technical concepts e.g. APIs
  • Experience in scaling Customer Success operations and has the customer at the heart of all decision making
  • Excellent communication skills both with internal and external teams
  • Proactive self-starter that is self-directed and able to solve problems and execute independently
  • Strong analytical skills, with the ability to translate data into insights
  • Experience in a tech start-up, desired but not essential


  • Full time
  • Remote working applications will be considered, the successful candidate will need to be available to attend regular team and client meetups


  • Competitive salary depending on experience
  • We offer 28 days holiday, pro rata (plus bank holidays)
  • Generous Individual training budgets each year
  • Employee Assistance Programme and virtual GP service
  • Company pension scheme
  • Life assurance scheme
  • Season ticket loans
  • Flexible start/finish times and working from home days

Equal opportunities

  • We are an equal opportunity employer and value diversity at our company
  • We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status