OpenCorporates exists to make information about companies and the corporate world more accessible, more discoverable, and more usable, and thus give citizens, community groups, journalists, other companies, and society as a whole, the ability to understand, monitor and regulate them.
We're based in Hoxton, in the heart of London's technology hub.
The Client Manager will be in charge of managing existing and new clients, as well as supporting the commercial team with our global partnerships. The goal is to keep clients for as long as possible, grow these relationships and bring in new ones. Tasks involve sales, client management, client planning, client meetings, project management and marketing.
The information below may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops and the business expands.
Main Duties and Responsibilities:
Global Partnerships - 30% of the role
Direct Sales - 30% of the role
Customer Success - 30% of the role
Responsible for managing the on-boarding of new and existing commercial clients
Support the commercial team to execute the commercial strategy
Working with the wider team to shape the future development of the products and
Develop and maintain a long-term relationship with clients by owning the client engagement plans and processes to drive client retention and success
Forecasts and tracks client account metrics and KPIs
Completing administrative work, as required
Managing a portfolio of clients
Coordinate and work across teams to ensure consistent client service e.g. tech and
Keep records of client communications and transactions using company software and
Attending client meetings, as required
KPI - User satisfaction, revenue (including renewals)
Marketing support - 10% of the role
Exploit collaborative marketing opportunities with clients
Content creation of new sales and marketing materials
Ensuring all sales collateral is up to date and relevant for the audience
KPI’s - lead generation, pipeline stats
If you require any support with the application process please contact email@example.com